Citizens Insurance Michigan Car Insurance Review [2022]

Citizens Insurance Michigan car insurance has an A financial rating from AM Best. Citizens Insurance offers many options for additional coverage, including home services. Citizens Insurance Michigan offers coverage in neighboring states as well. You can find out about cheap auto insurance rates and great homeowners rates from Citizens Insurance by reading on and using our rate comparison tools.

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Zaneta Wood, Ed.S. has over 15 years of experience in research and technical writing bringing a keen understanding of data analysis and information synthesis to reach a wide variety of audiences. She studied adult education and instructional technology at Appalachian State University as well as technical and professional communication at East Carolina University. Zaneta has prepared technical p...

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Written by Zaneta Wood
Team Writer Zaneta Wood

Joel Ohman is the CEO of a private equity backed digital media company. He is a CERTIFIED FINANCIAL PLANNER™, author, angel investor, and serial entrepreneur who loves creating new things, whether books or businesses. He has also previously served as the founder and resident CFP® of a national insurance agency, Real Time Health Quotes. He has an MBA from the University of South Florida. Jo...

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Reviewed by Joel Ohman
Founder & CFP® Joel Ohman

UPDATED: Jun 22, 2022

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Company Details
Address: 808 North Highlander Way
City: Howell
State: MI
ZIP Code: 48843-1070
Phone Number: 508-853-7200
Year Founded: 2002
AM Best Rating: A (Excellent)

Is Citizens Insurance Michigan Right for Me?

Here's What You Need to Know

  • Citizens Insurance offers several types of auto insurance in multiple states in the U.S.
  • The company has a great rating with A.M. Best
  • Citizens has multiple options for extra coverage and additional benefits
  • If you are considering purchasing insurance coverage, be sure to ask about discounts you may qualify for

Is Citizens Insurance right for me? 

Citizens Insurance carries the official name of Citizens Insurance Company of America.

Its headquarters are in Howell, MI, although it also operates out of several regional offices in the Midwest. The company is part of the Hanover Insurance Group, Inc.

Depending on your specific circumstances, finding cheap car insurance may not always be easy, with Citizens Insurance or another company. Where you live, your age, your driving record, and even your marital status can impact your rates.

If you’re still uncertain about what insurer may be right for you, you’re not alone. The market is vast, and there are many variations of price and policy options to sort through. A person, acting as a savvy insurance customer, will make sure they know all there is to know about an insurer before they sign up with them. Spend a small period of time getting familiar with the insurance carrier you’re interested in. Look at the customer reviews, the average cost of their policies, and what sort of market share they have. You’ll want a financially sturdy company. 

Obtaining insurance quotes is a great way to find the best options that are out there. Check out auto policy rates from Citizens Insurance and other companies by entering your ZIP code into our FREE tool above!

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What is the size and scope of Citizens Insurance?

 

Citizens Insurance is one of the facets of the Hanover Insurance Group.

A.M. Best notes Citizens Insurance is in the financial size category of $1.5 to $2 billion.

The parent company was founded in 1852 as the Hanover Fire Insurance Company, according to the company website. The name came from its location, as it was established in Hanover Square in Manhattan.

In addition to Citizens Insurance Company of America, the Hanover Insurance Company is the parent to more than a dozen insurance companies and a financial services group.

The global reach is evident from its insurance company of Chaucer Holdings, PLC, which is based in London.

What comes included in a Citizens Insurance basic car insurance policy?

The state of Michigan requires a package of coverage known as no-fault insurance, according to the state Office of Insurance and Financial Regulation.

No-fault coverage is typically more generous in its benefits than the basic liability coverage required in other states, which may mean it is a bit more costly.

A no-fault policy takes care of all medical bills and rehab expenses with no limits according to the state office of insurance. It also covers loss of wages for up to three years and other benefits if you happen to be injured in an accident, even if the accident is your fault.

The catch is that drivers agree to give up their right to sue in the case of a car accident unless someone was killed or severely injured.

Citizens Insurance offers coverage that fits the state’s no-fault requirements, as well as other basic coverage.

The company, which cleverly calls your car insurance policy your car’s ‘most important accessory,’ offers packages under their Connections Auto Insurance program.

The program aims to allow you to fully customize your insurance policy to fit your needs. Various limits on liability insurance are available, as are several options for comprehensive and collision coverage.

As noted by the Indiana Department of Insurance, liability coverage consists of bodily injury and property damage liability.

Collision coverage covers the cost of damage to your vehicle due to a collision while comprehensive coverage takes care of the damage to your vehicle caused by events other than a collision. This may include:

  • vandalism
  • theft
  • hail or storm damage
  • other acts of nature

Situations such as theft or natural disasters can be financially unhinging for a vehicle owner. This is why it’s important to know what types of insurance are available. Other basics offered by the company include roadside assistance and reimbursement of transportation expenses if your car is inoperable due to an accident.

Medical payment coverage and personal injury protection are also available, types mentioned by the state department of insurance under the no-fault policy. You’ll have to check on what limit you’ll need, and what sort of price tag that will come with. 

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Do I need additional coverage from Citizens Insurance?

Rather than simply calling additional coverage options by the basic term, Citizens Insurance calls them value-added endorsements, yet another example of clever copywriting.

The value-added endorsements include a range of options that extend your coverage, protection, and peace of mind.

Roadside assistance kicks off the list, with 24-hour emergency service if your car breaks down or is otherwise inoperable at any time of the day or night.

An option deemed as ultimate service comes next. The ultimate goes beyond someone being sent to help you by covering the cost of towing, labor, and car rental.

The company’s DriveSmart Advantage option comes with a slew of perks that include accident forgiveness and what the company calls new car replacement guard.

The latter covers the cost of your new car’s replacement if it’s totaled within one year or 15,000 miles from the time you bought or leased it.

The company will not deduct any depreciation from the reimbursement cost. One more DriveSmart Advantage perk is the deductible dividends option.

The company will automatically reduce your collision deductible with Disappearing Deductible car insurance coverage if you opt for the DriveSmart Advantage option. You can view it as an automatic discount, with the company website noting you could save up to $500 over a five-year period from this benefit alone.

Extended non-owned coverage is company option that gives you extra coverage for liability and medical payments. The reassurance plus endorsement covers accidental death and accidental airbag deployment.

The Travel Right option covers a portion of losses or pet injury costs when you are traveling and includes rental vehicle coverage.

A policyholder can upgrade that rental coverage with another endorsement known as the rental coverage upgrade.

Two more value-added endorsements include the Home Care Services and ACE, or Additional Customized Equipment options. The former reimburses up to $2,500 for essential services you may require while you’re recovering from an accident. The latter covers custom furnishings and electronics you may have added to your vehicle.

Are there any Citizens Insurance discounts?

This is another category that Citizens Insurance stocks with multiple options.

Some of the standard ones noted by the Illinois Department of Insurance include an anti-theft device discount, safety device discount, and good student discount. Citizens Insurance offers all three.

Others also mentioned by the Illinois DOI and offered by Citizens Insurance include the college student away from homeowners insurance discount and ones for completing select accident prevention courses.

Citizens Insurance also offers discounts for insuring more than one vehicle with the company and paying in full for a new auto policy.

What are the pros of Citizens Insurance?

The company starts its list of pros with a strong rating from A.M. Best.

The company rates a strong A for excellent in the financial strength category.

Citizens Insurance’s parent company, The Hanover Insurance Group, also received a positive rating from A.M. Best.

The very wide range of optional coverage, or value-added endorsements, is an asset to the company.

Two especially notable types of coverage not always found with other companies are the Home Services option and Travel Right’s Pet Protection.

The company website is stocked with useful information that goes beyond insurance types and offerings. A few examples include a guide that explains what do to in case of an accident and a link to the Insurance Institute for Highway Safety where visitors may find loads of useful information.

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What are the cons of Citizens Insurance?

While the options are wide for optional coverage, anything you add to the policy that goes beyond the basics is most likely going to increase costs. One more con may be the company website, which is not specifically tailored to motorists.

Although the main office of Citizens Insurance of America is located in Michigan, all the information regarding auto policy availability is on the Hanover Insurance site.

Because each state has its own laws, the options may also vary to meet the requirements or some options may simply not be available in every state.

Are there other ways to save money with Citizens Insurance?

Insuring both your home and car with Citizens Insurance result in money off, although the company calls it credits rather than a discount.

Another money-saving feature of insuring both your car and home includes a single loss deductible. This means that if both are damaged at the same time you are only required to pay only the higher deductible of the two to reimburse you for the damage.

How you pay your bills with Citizens Insurance can also save you money.

As already noted, the company offers a reduced rate if you pay your bill in full, rather than breaking it down into monthly premium payments. This option, however, seems to only apply for new auto insurance policies in their first year.

You can save continuously by opting for an electronic funds transfer every month, which allows the company to withdraw the premium cost directly from your bank account. The company website says you can save up to $50 by avoiding the installment fees if you sign up for the automatic withdrawal option.

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Reviews
for Citizens Insurance Company of America

4.04 (87 reviews)
5
October 9, 2020

lukenbrahim

My experience

It helped me a lot when my car crashed last February. My total review for them is good they do what a insurance company should do.
1
February 28, 2020

michiganmom21

Major rate increase for using road service

Citizens Insurance uses some pretty shady billing practices. I just got my annual renewal in the mail and there was an increase of over $500. I didn't understand why as there were no accidents, no tickets and no other changes that might have caused an increase. I called my agent who informed me that my rates were increased because Citizens was now stating there was a chargeable accident because they said my road service use was excessive. We us...
Citizens Insurance uses some pretty shady billing practices. I just got my annual renewal in the mail and there was an increase of over $500. I didn't understand why as there were no accidents, no tickets and no other changes that might have caused an increase. I called my agent who informed me that my rates were increased because Citizens was now stating there was a chargeable accident because they said my road service use was excessive. We used the towing service a total of two times. I insure four vehicles with Citizens. I don't agree that two towing charges between four vehicles is excessive. How can they say I have chargeable accident if I never even had an accident? So let me get this right. I pay extra for road service but I'm not allowed to use it? And two towing charges that equaled only $120 total increased my insurance by $500. If that isn't shady, I don't know what is. They also increased my homeowner's by over 10% and when I asked why, they said they didn't know the reason. Seriously, do yourself a favor and use another carrier.
4
January 17, 2020

minniemack

Very friendly service

So far I have actually enjoyed working with this insurance company. I got my policy through an agent. The agent helped me find a solid plan that covered my vehicle and included renters insurance for cheaper than what I was already paying. I had one issue pop up over the past month. They helped resolve my issue pretty quickly in a way that was best suited for me.
5
September 4, 2019

Brycesmom2004

Great Experience

I recently switched to Citizens and could not be happier. The cost is less than my previous insurance company and it is the same coverage.
2
July 15, 2019

Jimf

Not returning pay.

Citizens was good Insurance for years. Then razed our rates $1000. After canceling still took money from our account and will not return it. Feeding Agency is offering no help.
5
January 9, 2019

toledoa007

Best insurance I ever had!

They have been wonderful with my husband and I. When ever we call they answer all of our questions. They are very accommodating.
4
December 13, 2018

Galelinda

Better price than most

This company seems to offer the best price for the same coverage I have had before, so I went with them. I haven't had to file any claims but I like that my premium is for a year, not for 6 months at a time.
4
November 22, 2018

Helpmate

Citizens Insurance

This has been a good company for our family. The rates are reasonable. They let you bundle home and car. They give you a better rate if you have had an accident or have smoke detectors in your home. Also C02 detectors
5
October 17, 2018

Miinsured

Can't legally drive without it

I've had my car insurance with citizens for about 20 years. The rate is steady and a little lower with home insurance on the same policy.
5
July 17, 2018

sdood2012

Recommended

This company has great rates and I have never had any problems with them. Although, I have never had to make a claim with them. I am very happy with their insurance.
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