Hanover Car Insurance Review for 2024 [Trustworthy Evaluation]

Our Hanover car insurance review found customers are satisfied with its service quality and coverage options. Starting at $54 per month, Hanover offers plans with multi-car and bundling discounts. However, premiums are higher than competitors, and the company’s coverage availability is limited in some states.

UPDATED: Nov 14, 2024Fact Checked

Laura Kuhl

Insurance Content Team Lead

Laura Kuhl holds a Master’s Degree in Professional Writing from the University of North Carolina at Wilmington. Her career began in healthcare and wellness, creating lifestyle content for doctors, dentists, and other healthcare and holistic professionals. In 2018, she started writing for the cannabis industry. She curated news articles and insider interviews with investors and small business own...

Insurance Content Team Lead

Scott W. Johnson

Licensed Insurance Agent

Scott W Johnson is an independent insurance agent in California. Principal Broker and founder of Marindependent Insurance Services, Scott brings over 25 years of experience to his clients. His Five President’s Council awards prove he uses all he learned at Avocet, Sprint Nextel, and Farmers Insurance to the benefit of his clients. Scott quickly grasped the unique insurance requirements of his...

Licensed Insurance Agent

UPDATED: Nov 14, 2024

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Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from top car companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Nov 14, 2024

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident car insurance decisions. Comparison shopping should be easy. We are not affiliated with any one car insurance company and cannot guarantee quotes from any single company.

Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from top car companies please enter your ZIP code above to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Nov 14, 2024Fact Checked
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Hanover Insurance

Average Monthly Rate For Good Drivers

$54

A.M. Best Rating:

A

Complaint Level:

Low

Pros

  • Easy-to-Customize Policy
  • 20% Multi-Policy Discount
  • Great Customer Service

Cons

  • Relatively High Premiums
  • Limited Availability

Hanover car insurance review highlights an image of reliability established through proven customer service over time. A solid choice for drivers looking for comprehensive car insurance with responsive, reliable support beyond the basics.

Hanover Car Insurance Review

Hanover car insurance is not the same as The Hanover, which sells exclusive AARP car insurance to retired drivers. Instead, Hanover Insurance Group offers multiple levels of coverage designed for drivers who need extra protection, either for collector cars, luxury vehicles, or original parts.

Hanover Car Insurance Rating

Rating CriteriaHanover TP Logo
Overall Score4.3
Business Reviews4.5
Claim Processing3.3
Company Reputation4.0
Coverage Availability4.2
Coverage Value4.3
Customer Satisfaction3.8
Digital Experience4.0
Discounts Available5.0
Insurance Cost4.4
Plan Personalization4.5
Policy Options5.0
Savings Potential4.6

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While the monthly premiums start at $54, many policyholders feel that the combination of personalized service and comprehensive coverage makes the extra cost worth it. Hanover is worth considering if you value both strong protection and attentive care.

Explore your car insurance options by entering your ZIP code above and finding which companies have the lowest rates.

Here’s What You Need to Know

  • Hanover Insurance Group ratings are 4.3/5
  • Rates are higher, but customer service offers added value for drivers
  • Hanover discounts reward safe driving and proactive policy management

How Age, Gender, and Driving Record Affect Hanover Insurance Rates

The table outlines Hanover’s average car insurance rates by age and gender. The most expensive premiums go to teenagers, with 16-year-old males paying as much as $480/month for full coverage compared to female drivers over 65, who see rates fall below an average of just $105 monthly.

Hanover Car Insurance Monthly Rates by Age, Gender & Coverage Level

Age & GenderMinimum CoverageFull Coverage
Age: 16 Female$220$450
Age: 16 Male$240$480
Age: 18 Female$190$400
Age: 18 Male$210$430
Age: 25 Female$85$150
Age: 25 Male$95$170
Age: 30 Female$70$130
Age: 30 Male$75$140
Age: 45 Female$63$120
Age: 45 Male$62$119
Age: 60 Female$55$110
Age: 60 Male$60$115
Age: 65 Female$54$105
Age: 65 Male$58$108

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If you’re looking for cheap car insurance, one critical factor influencing premiums is your driving record. The chart below illustrates Hanover monthly insurance rates from accidents to clean records:

Keeping a clean driving record isn’t just good for safety. It also helps you qualify for safe driver car insurance discounts, which can make a real difference in how much you pay. Knowing how your driving history affects your Hanover car insurance rates can make it easier to choose the right coverage.

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Hanover Car Insurance Cost Comparison

Use the table below to compare the average monthly cost of car insurance from top providers against Hanover Insurance for both minimum and full coverage options. Hanover car insurance policies are much more expensive than Allstate, Geico, and USAA. 

Hanover Car Insurance Monthly Rates vs. Competitors

Insurance CompanyMinimum CoverageFull Coverage
Allstate TablePress Logo$160$416
Geico TablePress Logo$128$287
Hanover TP Logo$509$1,196
Nationwide TablePress Logo$123$280
Progressive TablePress Logo$155$353
State Farm TablePress Logo$99$216
USAA TablePress Logo$100$265

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Hanover full coverage comes in at nearly three times the cost of Allstate, which is typically one of the most expensive companies. State Farm is one of the cheapest, costing nearly $1,000 less than Hanover auto insurance.

Hanover Car Insurance Review: Hanover Company Screenshot

However, Hanover Insurance Group offers coverage options that aren’t available with cheaper companies. Keep scrolling to see a list of the types of car insurance coverage Hanover offers.

Coverage Choices With Hanover Car Insurance

Hanover Insurance provides car owners with a range of options for their auto insurance, including state-required minimums:

  • Liability Coverage: Hanover Insurance provides fundamental liability coverage for bodily injury and property damage that comes in to pay damages when you are guilty of an accident.
  • Collision and Comprehensive Coverage: It provides collision coverage for car repairs after an accident and comprehensive coverage for non-collision-related incidents like theft or natural disasters.
  • Personal Injury Protection (PIP) and Uninsured Motorist Coverage (UIM): PIP offers no-fault medical costs, while uninsured motorist coverage pays for third-party damages from drivers without insurance.

On top of standard coverages, Hanover offers unique package options, including bundled coverage that combines different types of insurance with special discounts and perks designed to cater to the varied needs of its customers:

  • The Platinum Experience: High-value policy options that provide accident forgiveness, deductible waivers, and additional protections for luxury or classic vehicles.
  • Transportation Expense Coverage: Hanover will cover rental cars, taxis, or rideshare services used while your vehicle is being repaired after an accident or claim.
  • Original Equipment Manufacturer (OEM) Parts: Hanover ensures you will get original parts if your vehicle needs to be repaired after a claim.

Classic and vintage auto coverage is another area of focus for the company. Hanover serves collector car owners with specialized policies, offering coverage to consider like agreed-value and spare parts protection to safeguard hard-to-find antique components.

Classic Car Insurance Definition: Hanover Car Insurance Review

These packages aim to provide enhanced security and peace of mind. Whether you need basic insurance or a more extensive plan, Hanover gives you the flexibility to select coverage that aligns with your lifestyle and budget.

Hanover Insurance Discount and Savings Breakdown

The table shows Hanover car insurance discounts based on driver profile and coverage type. The biggest savings go to drivers who insure multiple vehicles for a 25% discount, and homeowners and renters can get a 20% bundling discount.

Hanover Car Insurance Discounts & Savings Potential

Discount NameSavings PotentialHow to Qualify
Multi-Vehicle25%Insure multiple cars on the same policy
Multi-Policy20%Combine your auto and home insurance policies
Anti-Theft Device15%Install an approved anti-theft system
New Car15%Insure a car that is less than 3 years old
Safe Driver15%Maintain a clean driving record
Defensive Driving Course10%Complete an approved defensive driving course
Early Signing10%Purchase your policy before your current one ends
Good Student10%Maintain a B average or better in school
Pay-in-Full10%Pay your premium in full upfront
Paperless Billing5%Opt for electronic billing and documentation

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Other competitive Hanover car insurance discounts include 15% for anti-theft devices and an additional 10% if you pay your premiums online. While most other companies will only give discounts of 5% for these types of things, Hanover offers significant savings to help cut its pricey premiums when you combine coverage to maximize savings.

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Hanover Car Insurance Customer Insights

Hanover car insurance customer reviews are mixed. By and large, Hanover generally scores very well on customer service and policy-level coverage options. Learn how customer satisfaction ratings affect car insurance.

Hanover car insurance excels with its tailored coverage options and exceptional customer service, making it a premium choice for those seeking dependable and comprehensive insurance solutions.

Dani Best Licensed Insurance Producer

Numerous Hanover reviews highlight the professionalism of local agents, emphasizing they offer clear-cut information for customers and agents when it comes to purchasing policies and making claims.

Hanover Car Insurance Review Reddit Screenshot

However, other reviewers do mention that some rivals can price their premiums higher for classic cars. On the other hand, their loyal customers value high-value coverage, personalized service, and continuity over cost savings and pay more.

Hanover Insurance Ratings and Reviews Roundup

Hanover is no where near the worst car insurance companies for customer service. J.D. Power rated Hanover 835 out of 1,000 with a “better than most” customer satisfaction score. It has an excellent financial strength rating of ‘A’ from the Better Business Bureau (BBB), demonstrating solid customer service and best business practices.

Hanover Insurance Business Ratings & Consumer Reviews

AgencyHanover TP Logo
J.D. Power TablePress LogoScore: 835/1,000
Above Avg. Satisfaction
Score: A
Excellent Customer Service
Consumer Reports TablePress LogoScore: 78/100
Good Customer Feedback
Score: 0.80
Avg. Complaints
A.M. BestScore: A
Excellent Financial Strength

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Consumer Reports gives Hanover a score of 78 out of 100, reflecting strong customer feedback. The National Association of Insurance Commissioners (NAIC) notes an average complaint score of 0.80, while A.M. Best rates them an ‘A’ for excellent financial stability.

Hanover Car Insurance Pros and Cons

The wide variety of tailored solutions, along with attentive customer service, makes Hanover car insurance a great option for different kinds of automobile cover setups.

  • Customizable Coverage Options: The firm offers customizable coverage options and plans so that customers get exactly what they need out of their policy with full protection.
  • Responsive Customer Support: Hanover Insurance Group reviews praise its agents for timely responses and expert knowledge of the auto insurance market.
  • Discount Opportunities: Hanover offers a number of pricing discounts, such as those for safe driving and multi-car policies, which can lead to significant savings.

Hanover auto insurance is also a solid choice if you need unique policy options to protect high-value or collector vehicles. Even though Hanover car insurance is reliable, the cost seems to be on the higher side, and it is not available in most states, so it may not suit everyone.

  • Higher Premiums: Hanover car insurance costs are higher than the competition, even for luxury or classic auto policies.
  • Limited State Availability: Hanover only offers services in a handful of states and does not serve many parts of the country.

If you search it in your coverage area, Hanover offers tailored protection and customer service. Start doing your car insurance company comparison online to see which is right for you.

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Hanover Car Insurance Coverage & Quality Service

Our Hanover car insurance review shows a slew of coverage options for drivers who need more comprehensive insurance. While Hanover insurance claims may take time to process and premiums can be a little steep, customer reviews tend towards responsiveness and high-end professionalism.

This is why Hanover can be a good option for people who value comprehensive coverage over cost. This underscores the need to know how to file a car insurance claim in order to have the smoothest experience possible.

Find the best comprehensive car insurance quotes by entering your ZIP code below into our free comparison tool today.

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Frequently Asked Questions

Who is the parent company of Hanover Insurance?

The Hanover Insurance Group, Inc. is an independent, publicly traded company. It is listed on the New York Stock Exchange under the ticker symbol THG and does not have a parent company.

Does Hanover do car insurance?

The company offers liability, collision, and comprehensive coverages as well as specialty packages, including The Platinum Experience, to help personalize car insurance. Learn more about the coverage in your car insurance policy.

Is Hanover a good company?

Hanover Insurance is a highly rated insurer, with an “A” rating from A.M. Best for financial strength. The company has a reputation for excellent customer service and a wide selection of insurance products.

How many locations does Hanover Insurance have?

Hanover Insurance has 36 office locations across the United States.

Does Hanover offer life insurance?

Hanover Insurance primarily offers property and casualty insurance, including auto, home, and business insurance. It doesn’t offer life insurance.

Does Hanover car insurance have accident forgiveness?

Yes, Hanover Insurance Group offers accident forgiveness as part of its Platinum Experience option and to safe drivers who remain accident-free for at least 36 months. Discover the benefits of this perk by learning how much a minor accident affects car insurance rates.

Does Hanover offer gap insurance?

Hanover offers gap insurance, which helps cover the difference between the actual cash value of a totaled car and the amount still owed on its financing or lease. Customers should consult their insurance agent for details on gap insurance pricing and coverage.

How long has Hanover Insurance been around?

Hanover Insurance has been around since 1852. The company was originally established in Manhattan as the Hanover Fire Insurance Company. Over the years, it has expanded its offerings, focusing primarily on property and casualty insurance.

What is the A.M. Best rating for Hanover car insurance?

The Hanover Insurance Group is rated “A” (Excellent) by A.M. Best and has a Long-Term Issuer Credit Rating of “A+”. Insurance strength ratings of A2 also show a very strong capacity to meet policyholder and contract obligations.

Is Hanover a national carrier?

No, Hanover auto insurance is only available in 30 states, and access is regional, so it may not be available in your city. Enter your ZIP code below to find cheap car insurance in your state.

Laura Kuhl

Insurance Content Team Lead

Laura Kuhl holds a Master’s Degree in Professional Writing from the University of North Carolina at Wilmington. Her career began in healthcare and wellness, creating lifestyle content for doctors, dentists, and other healthcare and holistic professionals. In 2018, she started writing for the cannabis industry. She curated news articles and insider interviews with investors and small business own...

Insurance Content Team Lead

Scott W. Johnson

Licensed Insurance Agent

Scott W Johnson is an independent insurance agent in California. Principal Broker and founder of Marindependent Insurance Services, Scott brings over 25 years of experience to his clients. His Five President’s Council awards prove he uses all he learned at Avocet, Sprint Nextel, and Farmers Insurance to the benefit of his clients. Scott quickly grasped the unique insurance requirements of his...

Licensed Insurance Agent

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Reviews
for The Hanover Insurance Group

3.80 (270 reviews)
1
August 23, 2023

mtcory

Slow and poor service.

Our truck was in a head on accident 26 days ago. Hanover was very slow to respond and at one point we went 6 days with no calls. They eventually decided to total our truck and came back with 4 "comps", 2 had duel rear wheels and not a 4X4. Ours has 2 rear wheels and is a 4X4. One "comp" was a stretch cab and not a full 4 door like ours. The other one had higher miles and was in average condition. I finally got them to agree to the $17,000 repair...
Our truck was in a head on accident 26 days ago. Hanover was very slow to respond and at one point we went 6 days with no calls. They eventually decided to total our truck and came back with 4 "comps", 2 had duel rear wheels and not a 4X4. Ours has 2 rear wheels and is a 4X4. One "comp" was a stretch cab and not a full 4 door like ours. The other one had higher miles and was in average condition. I finally got them to agree to the $17,000 repairs when our truck is valued at $30,000(2 actual comps that I found on eBay). My 30 days car rental will have long expired before I see one red cent from this company to fix my truck. See attached photos. The red truck is mine, the white one is their best "comp" valued at $20,000.
1
August 1, 2023

Lpetrey

Lazy and poorly run

I had the worst experience I’ve ever had with an insurance company with Hanover. Someone reported an accident to Hanover without my knowledge. They apparently got my information through my plates because the only information they supplied was a picture of my vehicle. I told Hanover I had no knowledge of any accident and was involved in no accident. I further supplied them with details to show the impossibility of the alleged incident. They said...
I had the worst experience I’ve ever had with an insurance company with Hanover. Someone reported an accident to Hanover without my knowledge. They apparently got my information through my plates because the only information they supplied was a picture of my vehicle. I told Hanover I had no knowledge of any accident and was involved in no accident. I further supplied them with details to show the impossibility of the alleged incident. They said I had no proof of innocence so the accuser was getting a payout, but that neither driver was ruled at fault. I later found out that they had put me at fault! I have no at fault incidents on my record in my 15 years driving except this. I’m looking into my options fighting it over them. The second thing that really irritated me with them was the unprofessionalism of the agent handling the case. It may be reflective of only him and not the company, but he was highly unprofessional in the way he spoke to me. If I hadn’t known better, I would’ve thought I was the accuser and not the insured! I was very calm and neutral toned with him intentionally and he would speak with sarcasm, as if he knew me and had a personal issue with me. I’m sure I have never met the man but I was left very confused after every interaction. A truly wild experience!
2
August 30, 2021

Adik

Bad customer Seevce

08/292021 I requested to have road assistance. It take me be with agent 1 hour on the phone and not completed the service to towing my car 2 miles to the shop. Representative told me she try reach 11 companies and no of them give a respond. which is not true, I called by self to Lakeside Towing company and dispatcher [REDACTED NAME] said: Representative of Citizen company waiting for approval from supervisor. I'm so upset with service becaus...
08/292021 I requested to have road assistance. It take me be with agent 1 hour on the phone and not completed the service to towing my car 2 miles to the shop. Representative told me she try reach 11 companies and no of them give a respond. which is not true, I called by self to Lakeside Towing company and dispatcher [REDACTED NAME] said: Representative of Citizen company waiting for approval from supervisor. I'm so upset with service because Representative hold me on phone for 1 hour and didn't tell me she is waiting for approval from supervisor to make a payment. I paid by my self to LakeSide Towing company and in 20 minutes got service.
5
December 22, 2020

Charlton_insurance

Auto and home Insurance purchase

Insurance request was handled with professional from [REDACTED NAME] who answered all of my questions and made the transition go smoothly and efficiently
5
December 21, 2020

David_1688

Great company, great services.

Very good service, easy to deal with and respectful. I don't have any claim in Auto Insurance, but my home owner Insurance gave me very good impression.
5
December 19, 2020

Chuck_Truza_

Fast, Professional Service

I have had a claim and was amazed at the service in getting it handled. I had a fender bender at 11 AM and by 2 PM I had dropped the car off at the dealership repair shop and all the details were taken care of. Can't beat that for service.
4
December 17, 2020

ccstangle

Happy with auto insurance policy

Have used auto claims service and roadside assistance. Both have worked well and prices are good in my area.
5
December 15, 2020

Oldgoldwinger

When all prices were in, I went with Hanover Ins. Group .

I was checking the prices for house and car insurance which I do every two years, to make sure the prices I was paying were in line. I thought the company that I had been with for 25+ had gotten very high. I took my current present policies, so everyone would price me with the same level of insurance protection. When a companies gave me their Quotes Hanover Insurance came in the lowest.
5
December 15, 2020

JacksonDad

Great Customer Service

My son totaled his car (he was fine) and the whole matter was wrapped up and taken care of in less than 7 days.
5
December 15, 2020

14for14

Trustworthy

They’ve been there every time I’ve needed them. Excellent customer service experience so far. I had bought a hybrid vehicle & the wiring is almost like food to rodents & I couldn’t believe it and it happened again days later to the rental, also a hybrid. This all happened right when the first wave of the pandemic hit & my experience with all the parties, with the exception of the dealership, was wonderful
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<h3>Hanover Car Insurance Monthly Rates by Driving Record</h3>
<h3>Hanover Car Insurance Monthly Rates by Driving Record</h3>